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Because they have paying and active customers who want improvements even if it means that one has to relearn some things here and there. Not enhancing UX becau
by eXpl0it3r 7y ago
Because they have paying and active customers who want improvements even if it means that one has to relearn some things here and there.
Not enhancing UX because some users might have already gotten used to the current setup is rather shortsighted (relevant XKCD: https://xkcd.com/1172/ https://xkcd.com/1172/ ). What about all the people you don't get on board because the UX is terrible compared to all the other tools?
- tempguy9999 7y ago> they have paying and active customers who want improvements My experience is that when software reaches a certain level of maturity, major 'improvements' to the UI are driven very much not by the users. > Not enhancing UX because some users might have already gotten used to the current setup is rather shortsighted Perhaps. It depends proportion of 'some'. 1%..99%, it depends doesn't it. You're pushing for change with no quantification of the value of it. If it ain't broke, don't fix it, so first find out if it's broke.