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A less sinister explanation is that the reviewers were actually at another pub with the same, or similar, name. And they reviewed the wrong one. This happens a
by Reason077 7y ago
A less sinister explanation is that the reviewers were actually at another pub with the same, or similar, name. And they reviewed the wrong one.
This happens all the time on TripAdvisor. I bet there are dozens of “Bridge Inn”s in the UK.
- Neil44 7y agoMy friend manages the online presence of a dentists, and nearly all negative reviews turn out to actually be about another dentist with a similar name about 60 miles away. So this does happen all the time on TripAdvisor, and they aren't doing anything about it! TripAdvisor makes zero attempt to verify that you've even been to the places you're reviewing, when it would be trivial for them to do so.
- differentView 7y agoHow do you verify?
- riffraff 7y agoa simple "Please confirm this the place where you have been? <pictures>" while posting would prevent many (most?) errors. You could use a plethora of other information to show this intelligently and not bother everyone (e.g. if you have been in the area, if you looked for the place beforehand etc)
- Neil44 7y agoCheck in on the app first?
- grahamel 7y agoExactly that - my partner's company constantly get negative GlassDoor reviews because there is a different company with a similar name in India
- gdulli 7y agoI don't think there's "an" explanation. There are lots of false reviews on the internet. Some are honest mistakes, like you said. Some are intended to artificially raise or lower the target's reputation. And some are stolen, automated, or low-effort content that's not intended to affect the target at all, but exists only to make the account seem legitimate so it can't be trivially identified as having the sole purpose to astroturf one target. I think there's plenty of reason to believe each of these categories is responsible for a ton of internet content.