During the trip its not clear to me what the expected behavior from the service would have been. The suggestion that the customer should be notified or driver q

During the trip its not clear to me what the expected behavior from the service would have been. The suggestion that the customer should be notified or driver questioned when off track just doesnt seem like something a court would agree is a standard expected right now. The idea of negligence would go out the window as soon as they show how many rides go way off track, and how many customers considered that great service because their own requests changed mid trip. The victim here is saying this is part of Lyft’s nonchalant and dismissive attitude to bolster her case, I think it hurts her case, whereas other parts are stronger for reprimanding Lyft.