> I was surprised that Lyft quickly gave her the reimbursed fee, but without doing any extra follow up with her. I haven't used Lyft, but from my experience wi

> I was surprised that Lyft quickly gave her the reimbursed fee, but without doing any extra follow up with her. I haven't used Lyft, but from my experience with Uber, most of such support requests don't get a follow-up. Even if I deliberately ask my driver to take a scenic route and add an hour extra, if I complain to Uber that the driver took a longer route, I can get reimbursed without a follow-up. You can't keep doing this every time, but Uber sometimes just doesn't want to deal with an investigation and tend to make the driver lose the money. Uber doesn't lose money in this case, so it's an easy decision.