We combine Slack + Zendesk for this reason. Users can start however they like + we can pick to shift. Enterprise SLAs are generally 1hr for ack anyway, and earl

We combine Slack + Zendesk for this reason. Users can start however they like + we can pick to shift. Enterprise SLAs are generally 1hr for ack anyway, and early stage needs to be customer centric, so works great in these settings.