This is a handy time to mention that my employer makes a Slack app for shared channels that provides support-like operational assistance and analytics. We’ve h

This is a handy time to mention that my employer makes a Slack app for shared channels that provides support-like operational assistance and analytics. We’ve helped a lot of companies, especially serious tech/infrastructure companies, manage dozens of active channels with their most valuable customers. They also use it with internal-facing “escalation” channels to facilitate collaboration. On the operational side it uses PagerDuty-like notifications, state management, open convo reminders, and webhook integrations. https://frame.ai/frame-for-slack https://frame.ai/frame-for-slack