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Ah sorry to hear that was your take-away, I'm not on support it's just my job to triage feedback [1]. We do have a Slack channel for support managers where I pa
by emilycook 7y ago
Ah sorry to hear that was your take-away, I'm not on support it's just my job to triage feedback [1]. We do have a Slack channel for support managers where I passed along your experience though, so hopefully we can improve!
[1] (in case you care at all about my job description lol) https://about.gitlab.com/handbook/marketing/community-relations/community-advocacy/#respond-to-every-community-question-about-gitlab-asked-online https://about.gitlab.com/handbook/marketing/community-relati...
- ubercore 7y agoThanks for responding! It's one of those things for me that is positive in individual cases, ie your response here, but negative in aggregate. So, no worries!
- emilycook 7y agoWell I'm glad to hear this was positive for you at least! Our support managers are very receptive of feedback (and I know they're watching this thread too, hi friends), so I do really appreciate your constructive criticism. Hopefully we can improve on this, no one wants to be a pain-point :P