3 ms·

Parent is saying they are a customer shopping for holiday/business destinations and they decided to to do business with HK. In other words, HK just lost a sale.

• Retric 7y ago
  Customer is one who purchases something as in that’s what it means. So they can’t be a HK customer if they don’t make a purchase. Potential customer’s is generally referred to a Lead specifically to make this distinction.
  • filoleg 7y ago
    This is just pure pedantry, because your whole argument would become null if the parent said "potential customer" instead of "customer". I would consider it null already, given that the parent described their situation very explicitly, and it is clear as day that the situation implied "potential" in "customer".
    • Retric 7y ago
      As written it’s an ambiguous statement. You’re assuming they used customer incorrectly. Though, if they said potential customer that would not be a rebuttal of dsfyu404ed.