You likely have more experience in that regard than I do so I’ll take that on board, but to frame my point in a more semi-positive light; I feel enough goodwill

You likely have more experience in that regard than I do so I’ll take that on board, but to frame my point in a more semi-positive light; I feel enough goodwill to backblaze that embarking on a 6 month project with some of your most senior engineers to deliver a credits system just to soften the blow of a price increase, in a market without a clear competitor feels like overkill. You don’t need to do all this for my dollar a month! I do actually trust them enough to not screw me over, their price increase history alone showed me that. Sometimes the quick and forgettable slap to the face is more pleasant than the long drawn out apology - although as you mentioned from your experience, maybe I’m in the minority.