> And amazon is obviously jam packed with smart people, so what am I missing about their apparent lack of focus or execution on this commonly lamented problem?

> And amazon is obviously jam packed with smart people, so what am I missing about their apparent lack of focus or execution on this commonly lamented problem? I wonder this too. How does this problem track with other problems they're trying to solve, though? Is it commonly lamented just on Hacker News, or are they getting direct feedback from customers? Are their returns skyrocketing? I suspect it's more subtle and longtime power purchasers are starting to buy less and less, like me. More and more people will start drawing lines like you just did, and I have done. Poop bags for my dog? Definitely Amazon -- it took me 15 seconds end to end on their website, on my phone [!] and were here the next day. No way for electronics, vitamins, or anything that will actually go into my or my family's body (or my dog's body, for that matter).