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One interesting question is how non-IT people uses IT for competitive advantage. If non-IT people doesn't know what IT is doing and IT likes to keep the veil fr

One interesting question is how non-IT people uses IT for competitive advantage. If non-IT people doesn't know what IT is doing and IT likes to keep the veil from them. Then how can non-IT people uses something when they knows nothing about it? If people like us was thrown a programming problem requires us to use a new programming language and we are interested in. We will start to play around both and try to understand them. Then maybe an idea came up so we just leverage what we learned from playing around to solve the problem. So for us, we learned from our very beginning to play around things to "understand" the problem and learn how to tweak something. I understand successful business people also learn from trials and errors. But probably most mediocre IT and non-IT people both lack such aptitude.

edw519 18y ago
"Then how can non-IT people uses something when they knows nothing about it?" From their customers. Especially the ones they're losing. Do you think that everyone suddenly just had a website one day? Here's more likely what happened... "Hey Joe, you haven't placed an order with us this month. Anything wrong?" "Sorry Fred, but we've switched to XYZ Company for our widgets. I meant to tell you but I forgot. They have a website on the internet that lets us automatically configure our widgets specifically for our customers. Our purchasing people love it. They'd rather use it than calling your 800 number." A simple example, but the same story plays out all day long all over the world in all kinds of technologies. It's management's job to stay on top of this and insist on what they need. Or, as they say, they're toast.