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I posted a negative review on a FBA product (~$100) that arrived super late and damaged. I got called to offer me $20 to take the review down. Didn’t respond, t
by opportune 7y ago
I posted a negative review on a FBA product (~$100) that arrived super late and damaged. I got called to offer me $20 to take the review down. Didn’t respond, they somehow got my review taken down anyway. That was the first time I realized how bad Amazon was getting. Kind of surprised this is something Amazon does too though; I figured only crappy dropshippers would engage in that
- bobsoap 7y agoI once posted a negative review on their Basics HDMI cable, which had absymal shielding. It went "under review" immediately, and a few days later the review just silently vanished without a trace.
- chatmasta 7y agoWhat is wrong with Amazon (or any vendor) following up on a bad review? If they’re offering incentives to take it down, of course that’s a problem. But engaging with the customer and identifying faults in detail seems like a plainly good, consumer-friendly and win/win behavior that every brand should practice. That said, I’m not sure a third party seller can get my contact info as easily as Amazon can, so that part seems a bit unfair.
- okmokmz 7y agoThe problem is not "following up on a bad review" the problem is "I got called to offer me $20 to take the review down. Didn’t respond, they somehow got my review taken down anyway"