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Amazon used to have the best service, best quality products, and best prices, so practically every HN user loved them. Now they're wavering on all three of tho

• dragonwriter 7y ago
  > Amazon used to have the best service, best quality products, and best prices They used to usually have the best prices on the products they had, and the widest selection of products. They didn't always have the best quality products (which were sometimes exclusive to non-Amazon channels), and outside of return policy (which was very generous, probably specifically to cover all the other glitches) their service was nothing special at its best. Let's not view past Amazon through rose-colored glasses.
• momokoko 7y ago
  I'm not disagreeing with the premise that Amazon has issues. But I do not see a similar pattern with other companies and services. Of course, this is anecdotal, but it does seem significantly higher with Amazon itself. It is possibly that most HN users purchase a lot via Amazon? Is it a small but vocal group of HN users that have a grudge because they had an unsuccessful drop shipping operation that was harmed via Amazon? Is there some competitor(ie. Walmart) that is trying to push an agenda? It just seems high compared to other services, so I'm curious into additional insight into why Amazon, specifically, has this pattern when other services with issues do not. I personally feel like it may just be that most HN users are, or were, heavy purchasers from Amazon. But I'm just looking to see if maybe there is a more insightful take on things.
  • x0x0 7y ago
    I'm one of the naysayers. I have ... probably a north of $15k lifetime spend on Amazon? For a period of years, particularly as I got busy with my career, Amazon was where I shopped by default. And I had a pretty shocking problem with a charger with a fake Intertek (UL competitor) mark. I told Amazon; they refunded me and kept selling the product. My partner also received obviously fake makeup from Amazon. Chargers and chemicals that go on your face and inevitably get ingested are obviously some of the most dangerous things to be fake, and Amazon clearly doesn't give the tiniest shit. I repeat the story around here in hopes of saving someone else (potentially quite a lot!) of grief.
  • okmokmz 7y ago
    I used to order a ton from amazon, I now strongly dislike the company. Why is that? -Prices used to be universally pretty good so I could pick an item and order without much outside research. Now the prices are universally bad to the point that I have to do lots of outside research before ordering which ruins the convenience that I previously enjoyed -The review system is awful. Previously you could click a product and trust that the reviews were for that exact product, now sometimes reviews and products are bundled together under a single page (even if the products/manufacturer are not really the same) making reviews virtually useless. Again ruining the convenience and requiring more research -Shipping used to be reliable. Towards the end probably half my prime shipments showed up a day later than the "guaranteed delivery date" and I live less than 30 minutes from their Seattle office -I don't at all trust the people they use to ship. My last package some idiot in a complete junker filled entirely with boxes drove very quickly over the sidewalk and parked partially at an angle in my lawn and proceeded to throw the box onto my porch and then sit in the car for another 15 minutes on my lawn -The product bundling has led to me getting items entirely different than what I actually ordered, which again ruins the convenience that I appreciated and forces me to make returns and wait even longer -And on a personal note, based on what I've read and heard from amazon employees, I dislike bezos as a person and businessman and don't want to support his business