3 ms·
From "Mreza" a Croatian IT magazine ( http://www.bug.hr/mreza/travanj-2010/94275.aspx http://www.bug.hr/mreza/travanj-2010/94275.aspx ), translated and paraphra
by moondowner 16y ago
From "Mreza" a Croatian IT magazine ( http://www.bug.hr/mreza/travanj-2010/94275.aspx http://www.bug.hr/mreza/travanj-2010/94275.aspx ), translated and paraphrased:
The seven wisdoms of a successful CRM implementation:
1. Solve specific business needs, don't just "implement CRM"
2. Focus on small wins on the road to the big victory
3. Understand the culture and motivation of the individuals and fit them in the design
4. If you're ordering the CRM solution, don't specify the way it should be implemented, specify the desired business effect
5. Don't be scared to make changes, even big ones, in the flow and way the solution is implemented
6. Optimize the look & feel of the client's UI
7. Establish processes for managing data