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Ha! I'm pissed at Sky (UK broadband provider) because they started charging us for a service I never used and cannot use and never agreed to (Free Weekend Talk
by tomp 7y ago
Ha!
I'm pissed at Sky (UK broadband provider) because they started charging us for a service I never used and cannot use and never agreed to (Free Weekend Talk - I don't even have a non-mobile phone!) - it used to be free then all of a sudden it wasn't and there was an "opt out" and it was charged automatically by direct debit and my bank cannot help because (presumably) they "notified" me. It's a small amount (and thus harder to notice on the monthly bank account balance) but I wonder what would happen if they offered medical insurance (which, again, I don't need), first for free and then they changed it to £500/month and "notified" me (but usually I disregard these kinds of letters because they're not important, just spam).
Well, I'm really angry at my bank. I'm probably switching to one of the new, digital ones, either Monzo or Starling. Old incompetent banks are the best advertisement the newcomers could ever get.
- TheGrumpyBrit 7y agoYour bank most certainly can help - the Direct Debit Guarantee is very clear that "If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society" - it doesn't matter if the bank believe Sky notified you, they are the ones bound by the guarantee to refund. That doesn't stop Sky from sending you a separate bill for the service, but your bank MUST refund immediately if you ask them. Be persistant, and if they still refuse, use the secret magic words: "So is that the banks final stance on this request, or is there another level you need to escalate my complaint to before I can contact the ombudsman?"