We were told that because we had a .co.uk domain with 123-reg, we would get a .uk domain for free for two years. I think there was an option to opt-out but we

We were told that because we had a .co.uk domain with 123-reg, we would get a .uk domain for free for two years. I think there was an option to opt-out but we got the domain. So clearly emails didn't go out to all customers, customer didn't read the emails or forgot about them. 123-Reg would send a 30 days to renewal email and 7 days to renewal email, maybe they were not sent this time?