>Since we can't downmod, it just means 87 people in the community were really moved and upvoted. Sure but certainly that's one of the risks you accept as a com

>Since we can't downmod, it just means 87 people in the community were really moved and upvoted. Sure but certainly that's one of the risks you accept as a community member here. The guidelines here say "Anything that would gratify one's intellectual curiosity". Maybe it's a stretch but I have intellectual curiosity about how businesses treat their customers. Seeing a large, successful corporation like Southwest treat a customer with dignity and humanity satisfies my curiosity in the same way. Granted, this is a very specific case but I think the concept is generalized to the bigger picture. It just happens to be wrapped up in a reasonably heartwarming anecdote.