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>Given the fact that it's sitting on top of the front page with 87 points, the community seems to disagree Since we can't downmod, it just means 87 people in t

by nir 16y ago

>Given the fact that it's sitting on top of the front page with 87 points, the community seems to disagree Since we can't downmod, it just means 87 people in the community were really moved and upvoted. I don't think HN should be strictly tech either (though I do absolutely think "how I built/sold X" is much better than "here's my opinion on Y"), but I don't see how this story is HN material.

scotch_drinker 16y ago
>Since we can't downmod, it just means 87 people in the community were really moved and upvoted. Sure but certainly that's one of the risks you accept as a community member here. The guidelines here say "Anything that would gratify one's intellectual curiosity". Maybe it's a stretch but I have intellectual curiosity about how businesses treat their customers. Seeing a large, successful corporation like Southwest treat a customer with dignity and humanity satisfies my curiosity in the same way. Granted, this is a very specific case but I think the concept is generalized to the bigger picture. It just happens to be wrapped up in a reasonably heartwarming anecdote.