That's not really the point though. These decisions are not made democratically with the passengers' input; passengers have no say in the matter, regardless of

That's not really the point though. These decisions are not made democratically with the passengers' input; passengers have no say in the matter, regardless of whether or not they are informed of the situation. A bit of extra attention should have been paid to this one passenger's situation, which would have made things better for him and had zero impact on the other passengers. The other passengers may have their own reasons for needing to be somewhere on time, possibly just as important to them as this man's situation was to him. A few extra minutes of service is all this guy needed very early in the process to make the whole situation a non-issue for everyone involved.