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Out of curiosity, who would get to decide who gets "additional attention"? The airline? If that were the case then you could expect to see an "additional atte

• oasisbob 16y ago
  Many airlines offer bereavment fares already, with straightforward requirements on providing documentation to legitimize the request. It would seem to be easy enough to also offer "golden tickets" to expedite security screening under these specific circumstances. I lost my father several years ago, three days before Christmas. My family and I flew to Nevada to lay him to rest at a family plot, I remember being hyper-sensitive to everything at the airport. Holiday decorations? Terrible, tacky, and painful. Happy travelers made me think how long it would take to regain an enjoyment of the season. Travelers frustrated or annoyed for no good reason made me want to throw punches. There are little things, and big things. Airport security and travel logistics are little things you want no part of while dealing with big things.
• rewind 16y ago
  This is where you just need to give your employees the very BASIC ability to make decisions on their own. If someone comes up to you and says "My grandson is going to be removed from life support and I need to make sure I catch my flight", you should know the difference between that and "I'm late because traffic was heavier than I expected" and act accordingly. At the very least, employees should know an extreme case when they encounter one and at least take it to a supervisor for escalation, if needed.