Their customer service is infamous for being an extreme ripoff, always pushing towards "buy a new device". Most recently there was a cool video where a journal

Their customer service is infamous for being an extreme ripoff, always pushing towards "buy a new device". Most recently there was a cool video where a journalist went to the "genius bar", was told that repairing his MacBook's broken backlight would cost more than a new one ("we have to fix water damage" lol), then went to Rossman and got it fixed for free in a minute.