It's a company-wide issue, and it can be observed from the outside too. Existing products improve at a rate that is significantly slower than competitors (with

It's a company-wide issue, and it can be observed from the outside too. Existing products improve at a rate that is significantly slower than competitors (with a few exceptions). And I'm not referring to feature creep, but fixing obvious gaps and issues that the company would have been aware of for years (or more than a decade in some cases).