This is a great example of what happens when you give your employees the freedom and authority to do what they think is right, instead of enforcing a blanket se

This is a great example of what happens when you give your employees the freedom and authority to do what they think is right, instead of enforcing a blanket set of rules. People are naturally compassionate and willing to do extraordinary things. It often is mostly a matter of getting out of their way to let them do what comes naturally, and rewarding them when they do something amazing. Imagine what his experience would have been like had the other people he'd encountered had felt similarly empowered.