We have an entire team called the "student success" team, and it's certainly not one person. We collect feedback at the end of every lesson, every day, every un

We have an entire team called the "student success" team, and it's certainly not one person. We collect feedback at the end of every lesson, every day, every unit, every build week, etc. and we can see and resolve any issues (be they across the school or with an individual) virtually immediately. The student success team monitors feedback and looks into how students are doing every day, and that team grows as the school scales. Our full staff is 130+ people full-time, and and every single student is in a group of 8 students with one Team Lead who spends on on one time with them and reports on it every single day. That's why it's odd to me that I know who all of those students are. I shouldn't. There's no way I should be able to identify them that easily, and if it were the 1% of 10% of students complaining there's no way I'd be able to map back from the complaints to individual students.