Not to mention that it's much harder to enforce something that's legally bound. If they give you a crappy experience, the only way you can do anything about it

Not to mention that it's much harder to enforce something that's legally bound. If they give you a crappy experience, the only way you can do anything about it is by reporting it to the government (suing them?) which is usually a painful process. And if your case is even heard, you'll need evidence proving it.