4 ms·
It's really hit or miss in my experience. I've had several occasions at both Home Depot and Lowes where I ask an employee for help and the response is "We don
by partialrecall 7y ago
It's really hit or miss in my experience. I've had several occasions at both Home Depot and Lowes where I ask an employee for help and the response is "We don't sell that." 5 minutes later after walking the aisles, I find it.
One example, I had recently rented a townhouse with very overgrown brush in the back yard, thick as a jungle. My weedwacker wouldn't scratch it, so I wanted a machete. The home depot employee acted like he'd never heard the term "machete" in his life. I explained what it was, and he shrugged, muttered something about big knives being illegal (untrue and ridiculous), and walked away. I found them in the gardening section.
- JohnBooty 7y agoLook it up in their mobile app. Tells you the aisle it's in and how many are in stock. If you still can't find it (it's not 100% accurate) then just show them the app, with a convenient product picture and name. Has worked for me when buying slightly obscure items there.
- vaxman 7y agoTry being less specific, like "I need garden tool for cutting plant.", sort of like how Target.com works.
- jfengel 7y agoI've also had some very good experiences. One immediately identified a thing I needed but had no idea of (a coupler to join a PVC waste pipe to an iron one). Another recently spent 20 minutes trying to locate a thing that inventory said was in stock but wasn't in the assigned bin. (It's not his fault that the system can't distinguish between items on display and items stuck, unsorted, in the high shelves requiring a front-end loader to reach.) It's very hit and miss. The biggest issue is that it can be very hard to locate anybody at all.