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> All that being said, I personally have never bought from Apple, and think the $150 upgrade cost is ridiculous (not to mention the $300 jump from the XR, which

by movedx 7y ago

> All that being said, I personally have never bought from Apple, and think the $150 upgrade cost is ridiculous (not to mention the $300 jump from the XR, which is still $300 more than I paid for my Pixel)! So I could say the "Pro" marketing isn't working on me! But overall, they aren't hurting for customers. I love it when people complain about the prices Apple charge, especially given the experiences I've had with customer service at Apple, so... story time! I had an iPhone 5 when it first came out. At the time I was a heavy motorbike rider to and from work. One day when I was riding home it rained heavily (this was in England, so yeah...) and my pocket had been left open. When I got home my iPhone was completely submerged in water for at least 20 minutes. I took it to Apple the next day and they replaced it for free. Try that with your Pixel... oh that's right, you don't have any stores to take it into world wide. Shame. Fast forward to only two years ago... I was in Vienna for Christmas a few years back. We'd gone through Italy to get there. During my time in Italy I noticed my iPhone 6S' battery was dropping quickly. I couldn't work out why. By the time we got to Vienna it would drop by 20% every 15-20 minutes. I found a premium reseller who took it in and replaced the battery in 45 minutes for free. I bought the phone in Australia. Try that with your Pixel... oh that's right, you have to post your phone to the manufacturer and wait for them to fix it or replace it, a process I know to take weeks. Shame. But you saved $300 though! I personally don't think it's worth counting the pennies in that manner given the services you're getting outside of the hardware. It's not much of a price hike at all, in the grand scheme of things.

spookware 7y ago
So are you saying you got a new phone and battery for free?
- zimpenfish 7y ago
  I somehow managed to get an almost invisible crack on the inside of the Gorilla glass a few years ago via a drop. Took it into an Apple Store for a screen replacement; they gave me a fresh out of the box phone for free (partially because they'd never seen that failure mode before, partially because they were busy and my slot got delayed 45 minutes.) (Admittedly, the bloke next to me with the iPhone 4 arguing that the back glass had shattered "all on its own; I didn't drop it, honestly!" probably wasn't going to get a new phone for free...)
- movedx 7y ago
  I am saying that, because it happened. I'm OK with you not believing me, because it'll still be the truth at the end of the day.
neogodless 7y ago
So, you have very expensive insurance? As it turns out, I've never destroyed any of my own phones, so I saved $300 every two years since I started buying smart phones 12 years ago. So $1800. If my phone gets submerged and Google won't replace it, I guess I'll have to buy another phone with my $1800 budget! Also, when I got my Pixel 3, the back had some waves in the paint. It literally did not matter at all, because I put a case on it, and it couldn't affect functionality at all, but I told them I wasn't happy, and they shipped a new one that did not have the cosmetic imperfections. Try that with your iPhone! Oh yeah, it would probably work. shrug This isn't a competition. Just be smart with your money (or do with your money as you choose, whether someone else thinks it smart or not!)
- movedx 7y ago
  > So, you have very expensive insurance? Expensive compared to what, exactly? Car insurance, which doesn't have a world wide chain of stores you can walk into when your car is smashed up? House insurance, which also does not afford you the luxury of world wide stores with commission free staff to assist you when your house burns down? Most "insurance", if you want to call it that, doesn't offer you the same level of experience, so in what way is it expensive? My house insurance doesn't teach me how a boiler works so I can use it correctly, or my dish washer, TV, or anything else about the property I own. Apple DO run classes for learning to do just about anything on your iPhone, iPad, Mac, etc. I'd have to only attend one, perhaps two, of those classes for the staff member's time to be worth more than what I paid for my "insurance". So what are you comparing it to that makes it expensive? > As it turns out, I've never destroyed any of my own phones Which of course means no else does, neither. > shrug This isn't a competition. Then why did you argue price as a competitive factor in your purchasing decision? That's literally a competition.
  - neogodless 7y ago
    It's expensive to pay nearly double for a phone just because they have physical stores where you've gotten phones that you've destroyed replaced for free. It's expensive to pay nearly double for a phone because you feel you need classes to learn how to use it. I'm saying it is perfectly fine if you want to spend more money for the Apple experience. And obviously you are fine with that, too. I prefer to use my money on other things. It's not a competition between rabid fans. It's a market for selling chunks of hardware. So yes, they are competing for our dollars. I prefer to maintain my decision-making over where those dollars go. Having special in-store luxury experiences is not why I buy a phone that takes pictures and does other things nicely, too. But it's fine if you spend that money. Insurance is betting you're going to have something bad happen. Expensive insurance is when the ones calculating the insurance make a bunch of money off you because you pay a lot more than you get out of it. Paying a ton for a low deductible but never making a claim. If you personally don't destroy phones, paying a lot for insurance on them doesn't make sense. I never said no one else should do so, or that no one else destroys phones. Obviously you do. But still not enough to make up for the price premium. Overall it's not a solid argument for the phone, but you have your reasons for buying it. It just does nothing to discount my reasons for saving my money and buying a different phone.
qplex 7y ago
>a premium reseller replaced the battery in 45 minutes for free. I bought the phone in Australia. Try that with your Pixel... Actually on a (Samsung) Galaxy 5 you could've just popped open the back of the phone and replaced the battery yourself in a few seconds.
- movedx 7y ago
  At a cost to you.
  - qplex 7y ago
    Did you pay for Applecare? Most people do not get free replacements or repairs for their iPhones.

by movedx 7y ago

spookware 7y ago

So are you saying you got a new phone and battery for free?

zimpenfish 7y ago
I somehow managed to get an almost invisible crack on the inside of the Gorilla glass a few years ago via a drop. Took it into an Apple Store for a screen replacement; they gave me a fresh out of the box phone for free (partially because they'd never seen that failure mode before, partially because they were busy and my slot got delayed 45 minutes.) (Admittedly, the bloke next to me with the iPhone 4 arguing that the back glass had shattered "all on its own; I didn't drop it, honestly!" probably wasn't going to get a new phone for free...)
movedx 7y ago
I am saying that, because it happened. I'm OK with you not believing me, because it'll still be the truth at the end of the day.

neogodless 7y ago

So, you have very expensive insurance? As it turns out, I've never destroyed any of my own phones, so I saved $300 every two years since I started buying smart phones 12 years ago. So $1800. If my phone gets submerged and Google won't replace it, I guess I'll have to buy another phone with my $1800 budget! Also, when I got my Pixel 3, the back had some waves in the paint. It literally did not matter at all, because I put a case on it, and it couldn't affect functionality at all, but I told them I wasn't happy, and they shipped a new one that did not have the cosmetic imperfections. Try that with your iPhone! Oh yeah, it would probably work. shrug This isn't a competition. Just be smart with your money (or do with your money as you choose, whether someone else thinks it smart or not!)

movedx 7y ago
> So, you have very expensive insurance? Expensive compared to what, exactly? Car insurance, which doesn't have a world wide chain of stores you can walk into when your car is smashed up? House insurance, which also does not afford you the luxury of world wide stores with commission free staff to assist you when your house burns down? Most "insurance", if you want to call it that, doesn't offer you the same level of experience, so in what way is it expensive? My house insurance doesn't teach me how a boiler works so I can use it correctly, or my dish washer, TV, or anything else about the property I own. Apple DO run classes for learning to do just about anything on your iPhone, iPad, Mac, etc. I'd have to only attend one, perhaps two, of those classes for the staff member's time to be worth more than what I paid for my "insurance". So what are you comparing it to that makes it expensive? > As it turns out, I've never destroyed any of my own phones Which of course means no else does, neither. > shrug This isn't a competition. Then why did you argue price as a competitive factor in your purchasing decision? That's literally a competition.
- neogodless 7y ago
  It's expensive to pay nearly double for a phone just because they have physical stores where you've gotten phones that you've destroyed replaced for free. It's expensive to pay nearly double for a phone because you feel you need classes to learn how to use it. I'm saying it is perfectly fine if you want to spend more money for the Apple experience. And obviously you are fine with that, too. I prefer to use my money on other things. It's not a competition between rabid fans. It's a market for selling chunks of hardware. So yes, they are competing for our dollars. I prefer to maintain my decision-making over where those dollars go. Having special in-store luxury experiences is not why I buy a phone that takes pictures and does other things nicely, too. But it's fine if you spend that money. Insurance is betting you're going to have something bad happen. Expensive insurance is when the ones calculating the insurance make a bunch of money off you because you pay a lot more than you get out of it. Paying a ton for a low deductible but never making a claim. If you personally don't destroy phones, paying a lot for insurance on them doesn't make sense. I never said no one else should do so, or that no one else destroys phones. Obviously you do. But still not enough to make up for the price premium. Overall it's not a solid argument for the phone, but you have your reasons for buying it. It just does nothing to discount my reasons for saving my money and buying a different phone.

qplex 7y ago

>a premium reseller replaced the battery in 45 minutes for free. I bought the phone in Australia. Try that with your Pixel... Actually on a (Samsung) Galaxy 5 you could've just popped open the back of the phone and replaced the battery yourself in a few seconds.

movedx 7y ago
At a cost to you.
- qplex 7y ago
  Did you pay for Applecare? Most people do not get free replacements or repairs for their iPhones.