4 ms·

So, the unfortunate reality of prioritizing customer wants like this is that you're always going to focus on big shiny new features, and not quite so much the s

by Operyl 7y ago

So, the unfortunate reality of prioritizing customer wants like this is that you're always going to focus on big shiny new features, and not quite so much the smaller (while still important) bug fixes that really need consideration I feel. I felt like I got shoved into a black hole, and it does not inspire faith in your product anymore. Even if I did become a customer, which I was seriously considering before this, we're going to be "too small" to make a dent compared to your bigger customer base.

sytse 7y ago
Existing customers tend to prioritize stability (fixing bugs) over new features. Please note that even if you're not a customer our issue trackers are open so you can @mention the Product Manager to help them understand the severity and help to diagnose and fix things if you're so inclined.
- Operyl 7y ago
  As seen in https://gitlab.com/gitlab-org/gitlab-runner/issues/4029 https://gitlab.com/gitlab-org/gitlab-runner/issues/4029, a few people did show frustration, and why. And then began the never ending push back after push back.
  - sytse 7y ago
    I agree this issue hasn't been prioritized as high as it should. I meant to indicate that with "This bug took too long to fix." but I should have said it took to long to schedule. We concluded the same internally recently and hence the focus on bugs and wider community contributions in 12.4. We overly focussed on getting the DAG https://docs.gitlab.com/ee/ci/directed_acyclic_graph/ https://docs.gitlab.com/ee/ci/directed_acyclic_graph/ and Merge Trains https://docs.gitlab.com/ee/ci/merge_request_pipelines/pipelines_for_merged_results/merge_trains/ https://docs.gitlab.com/ee/ci/merge_request_pipelines/pipeli... out the door and missed a bad bug, we're sorry.
    - sooheon 7y ago
      Not a GitLab user, but I'm deeply impressed with your openness in handling issues on this thread.
      - Operyl 7y ago
        I've always appreciated how open he is, I just wish it never came down to having to flag him down on Hacker News to get something properly fixed (although, I appreciate that is still something I can do).
  - joshlambert 7y ago
    Hi - just wanted to confirm that this issue has been addressed and will be included in our 12.4 runner release. MR: https://gitlab.com/gitlab-org/gitlab-runner/merge_requests/1403 https://gitlab.com/gitlab-org/gitlab-runner/merge_requests/1...

by Operyl 7y ago

sytse 7y ago

Existing customers tend to prioritize stability (fixing bugs) over new features. Please note that even if you're not a customer our issue trackers are open so you can @mention the Product Manager to help them understand the severity and help to diagnose and fix things if you're so inclined.

Operyl 7y ago
As seen in https://gitlab.com/gitlab-org/gitlab-runner/issues/4029 https://gitlab.com/gitlab-org/gitlab-runner/issues/4029, a few people did show frustration, and why. And then began the never ending push back after push back.
- sytse 7y ago
  I agree this issue hasn't been prioritized as high as it should. I meant to indicate that with "This bug took too long to fix." but I should have said it took to long to schedule. We concluded the same internally recently and hence the focus on bugs and wider community contributions in 12.4. We overly focussed on getting the DAG https://docs.gitlab.com/ee/ci/directed_acyclic_graph/ https://docs.gitlab.com/ee/ci/directed_acyclic_graph/ and Merge Trains https://docs.gitlab.com/ee/ci/merge_request_pipelines/pipelines_for_merged_results/merge_trains/ https://docs.gitlab.com/ee/ci/merge_request_pipelines/pipeli... out the door and missed a bad bug, we're sorry.
  - sooheon 7y ago
    Not a GitLab user, but I'm deeply impressed with your openness in handling issues on this thread.
    - Operyl 7y ago
      I've always appreciated how open he is, I just wish it never came down to having to flag him down on Hacker News to get something properly fixed (although, I appreciate that is still something I can do).
- joshlambert 7y ago
  Hi - just wanted to confirm that this issue has been addressed and will be included in our 12.4 runner release. MR: https://gitlab.com/gitlab-org/gitlab-runner/merge_requests/1403 https://gitlab.com/gitlab-org/gitlab-runner/merge_requests/1...