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> Lovable: Provides an elevated user experience that customers love as measured by NPS. NPS = Net Promoter Score https://en.wikipedia.org/wiki/Net_Promoter ht
by atsaloli 7y ago
> Lovable: Provides an elevated user experience that customers love as measured by NPS.
NPS = Net Promoter Score
https://en.wikipedia.org/wiki/Net_Promoter https://en.wikipedia.org/wiki/Net_Promoter
- ekianjo 7y agoNot sure why NPS is being used everywhere these days. Basically it makes all levels of "bad" just as bad as each other. What's so hard about using distributions?
- lucasmullens 7y agoDistributions are harder to track over time. Coming up with a single metric is really helpful for A/B tests and seeing how your product changes over time.
- pritianka 7y agoAgree. It's about consistency over time (and now across companies and products with the adoption) vs perfect.
- sytse 7y agoCorrect, to be specific we measure PNPS https://about.gitlab.com/handbook/product/metrics/#paid-net-promoter-score https://about.gitlab.com/handbook/product/metrics/#paid-net-... We'll try to link from the legend but since it is automatically generated this is hard.
- joshlambert 7y agoMerge request to link to our definition of PNPS: https://gitlab.com/gitlab-com/www-gitlab-com/merge_requests/29637 https://gitlab.com/gitlab-com/www-gitlab-com/merge_requests/.... Should be merged momentarily.