The stories that make me cringe are when some loyal user's account is frozen and there's no recourse to learn why it happened. Can't reach a person to ask why,

The stories that make me cringe are when some loyal user's account is frozen and there's no recourse to learn why it happened. Can't reach a person to ask why, email queries go unanswered. It happens every day. Or, say, gmail addresses get taken away, and it causes suffering. Sometimes Amazon closes accounts and effectively seizes assets, because the account held funds. Someone else here mentioned youtube's intermittent demonitization of videos when they go viral. These are issues a government could actually be effective at solving, giving consumers guaranteed review, with burden of proof on the corporation, not the consumer. Add fines and penalties to make it meaningful. Make them remember that the customer is important and shouldn't need a lawyer to get an overlord's attention.