They say volunteers, so I think they mean just people working for free. In the next section they mention you can probably find support from your vendors or pay

They say volunteers, so I think they mean just people working for free. In the next section they mention you can probably find support from your vendors or pay a third party to fix it. It then ends with the sentence > If you need free help from volunteers, look at this help page. Which links to the help page to learn python, haha. I think the point is that you can fork it or pay someone to fork it, but you won't find anyone else willing to fix your problems for free.