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I don't think this implies that there's five distinct groups of users that each use an independent set of 20% (for a total of 100%) -- such that all features im
by JMTQp8lwXL 7y ago
I don't think this implies that there's five distinct groups of users that each use an independent set of 20% (for a total of 100%) -- such that all features implemented are mission critical.
Not everyone has an identical 20% --that part I can follow and agree with-- but surely a single user's feature usage overlaps substantially with many other users. Maybe there's a core 15%, and a few users customize the last 5%. All in all, maybe it's more 30-70 vs. 20-80.
It probably depends on the product in question, but I think this overestimates the length of the longtail, and the overall distribution of usage of product features.
- izacus 7y agoWhile this is true, the non-overlapping parts are easily the one that drive decision making. E.g. anectodal - We've passed on Google Drive enterprise usage in favour of Dropbox on several companies because they don't support Linux. Even though the majority of machines at those companies were macs and only a few of them were Linux machines, the lack of that feature led to a loss of a whole purchase order. Even though the "stats" only show that there's a few % of Linux users.