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Diners Struggle with Fast-Moving Digital Menus
- ksaj 7y agoA lot of people like to literally read their order off the screen, even though internally they know exactly what it is they want. It's a habitual thing. So it does throw off those people when they get to the cashier, and what they were looking at is no longer there. Especially when there is a limited-time product available. I see it happen almost daily in the cafe I frequent in the morning. The cashiers must be cursing the new digital menus, since there wasn't such a delay when the same menu items were in more permanent formats.