I agree there are better ways to manage this, for example, giving more timely updates, using less corporate speak like "inconvenience" and just saying we screwe

I agree there are better ways to manage this, for example, giving more timely updates, using less corporate speak like "inconvenience" and just saying we screwed up, here is what we are doing to make it right. Hopefully everyone learns something from this, sounds like some version control and/or quality issues that need to be addressed on the tech side of the house and on the business side some lessons in how to speak to large groups of consumers. The video was a good idea overall, calling it an inconvenience to users was not, that in my experience just pisses people off because they feel like you are trying to skirt responsibility. Also the video could be viewed as partially contradictory, first saying his didn't work too but then saying the primary means to get that data is the local hub. I get his point from a technical side, but a consumer won't differentiate the device and app, to consumers they bought a solution and that solution failed for a period of time when the bulk of users would be using it (overnight). IMO this is just growing pains for any business, the ones that learn, get better and succeed, the ones that don't, fail and go out of business.