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The single biggest weakness (or gap) in our ability to provide amazing customer service is that a lot of people still use iTunes App Store reviews to communicat
by dazzla 16y ago
The single biggest weakness (or gap) in our ability to provide amazing customer service is that a lot of people still use iTunes App Store reviews to communicate their issues but there is no way for us devs to contact those people to help them resolve it. Apple needs to fix this one-way channel.
This is very frustrating. I don't think users realize there is no way for developers to get back to them and so many questions go unanswered. In the end I wrote a script to pull all the reviews into my apps site so I can post comments there and I let the users know that in the app. Plus now it's also easy for me to send myself a notification for a new/updated review. Seams to be working so far as some users have come back and added comments.
- megablast 16y agoWould love to get that script, Apple really needs to improve in this area, although I guess for the big sellers it is not so important.
- dazzla 16y agoI based it of this blog post. The last comment is me with a slightly updated PHP version http://blogs.oreilly.com/iphone/2008/08/scraping-appstore-reviews.html http://blogs.oreilly.com/iphone/2008/08/scraping-appstore-re.... My site is Drupal 6 based and I wrote a module to do the scrapping and populate a CCK content type that I display with a Drupal view. I configured Triggers and Actions for the notifications. If there are any other Drupal people out there I'm happy to share the code. Just needs a little polish before I could submit it.