Retail customer support is one such use-case. In the Netherlands, national railway company, many banks, telecoms, etc - all have webchat/twitter dm/whatsapp con

Retail customer support is one such use-case. In the Netherlands, national railway company, many banks, telecoms, etc - all have webchat/twitter dm/whatsapp contact options prominently displayed either alongside phone numbers or replacing them altogether: https://www.ns.nl/klantenservice/contact https://www.ns.nl/klantenservice/contact https://www.ing.nl/particulier/klantenservice https://www.ing.nl/particulier/klantenservice https://www.robinmobile.nl/klantenservice https://www.robinmobile.nl/klantenservice