4 ms·

> Messaging is the ultimate form of UX Bold claim. I do not think this is true outside of very specific use-cases.

by Hendrikto 7y ago

kees99 7y ago
Retail customer support is one such use-case. In the Netherlands, national railway company, many banks, telecoms, etc - all have webchat/twitter dm/whatsapp contact options prominently displayed either alongside phone numbers or replacing them altogether: https://www.ns.nl/klantenservice/contact https://www.ns.nl/klantenservice/contact https://www.ing.nl/particulier/klantenservice https://www.ing.nl/particulier/klantenservice https://www.robinmobile.nl/klantenservice https://www.robinmobile.nl/klantenservice
ThomPete 7y ago
It's the most used form of interaction. Text messaging.
snazz 7y ago
If you’re interacting with a human, I’ll argue that synchronous messaging is the most efficient and comfortable way to communicate. Imagine how much faster customer service problems are to solve that way than with a ticketing system, email, or phone (where you have to wait on hold and one operator can only help one person at a time).
- 9dev 7y ago
  The biggest advantage of messenger apps is that they're both synchronous and asynchronous, depending on the client and user behaviour. I'm working at a place that builds a customer service platform based on connecting messenger apps to a web client for agents to work in. The speedup you notice compared to Callcenter agents is astounding - they can handle multiple cases simultaneously, without having to wait for individual customers. They, in turn, can respond whenever they like to. It's really cool!
snaky 7y ago
Wait for Boeing to announce new pilot UX - no more that stupid screens, just chat bot.
dfischer 7y ago
Messaging : communication. Basically meaning not visual Ui. Communicate it and it is done. Input interface specific.

4 ms·

> Messaging is the ultimate form of UX Bold claim. I do not think this is true outside of very specific use-cases.

by Hendrikto 7y ago

> Messaging is the ultimate form of UX Bold claim. I do not think this is true outside of very specific use-cases.

kees99 7y ago
Retail customer support is one such use-case. In the Netherlands, national railway company, many banks, telecoms, etc - all have webchat/twitter dm/whatsapp contact options prominently displayed either alongside phone numbers or replacing them altogether: https://www.ns.nl/klantenservice/contact https://www.ns.nl/klantenservice/contact https://www.ing.nl/particulier/klantenservice https://www.ing.nl/particulier/klantenservice https://www.robinmobile.nl/klantenservice https://www.robinmobile.nl/klantenservice
ThomPete 7y ago
It's the most used form of interaction. Text messaging.
snazz 7y ago
If you’re interacting with a human, I’ll argue that synchronous messaging is the most efficient and comfortable way to communicate. Imagine how much faster customer service problems are to solve that way than with a ticketing system, email, or phone (where you have to wait on hold and one operator can only help one person at a time).
- 9dev 7y ago
  The biggest advantage of messenger apps is that they're both synchronous and asynchronous, depending on the client and user behaviour. I'm working at a place that builds a customer service platform based on connecting messenger apps to a web client for agents to work in. The speedup you notice compared to Callcenter agents is astounding - they can handle multiple cases simultaneously, without having to wait for individual customers. They, in turn, can respond whenever they like to. It's really cool!
snaky 7y ago
Wait for Boeing to announce new pilot UX - no more that stupid screens, just chat bot.
dfischer 7y ago
Messaging : communication. Basically meaning not visual Ui. Communicate it and it is done. Input interface specific.