I'm not talking about running full tilt 24/7; I'm just saying don't be that guy that gets assigned a ticket, makes a comment on the ticket for clarification, an

I'm not talking about running full tilt 24/7; I'm just saying don't be that guy that gets assigned a ticket, makes a comment on the ticket for clarification, and then spends the next four hours doing god-knows-what instead of reaching out and unblocking yourself.