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What I'm suggesting is that it scares me a bit, as an Apple user, to see Apple acting in such a hostile way PUBLICLY to a party letting them know about a securi
by elicash 7y ago
What I'm suggesting is that it scares me a bit, as an Apple user, to see Apple acting in such a hostile way PUBLICLY to a party letting them know about a security issue. I understand where they're coming from -- as I said, I also found the facts in their message useful for understanding the situation. The original headlines gave me a very different impression than what the facts seem to indicate happened.
But as a PR piece, which is what this was, Apple needs to keep in mind that they want to project how much they ENCOURAGE folks reporting security issues to them. Sounding defensive is not helpful to them in that regard.
Not everybody is Google. Will the next person be scared to report their findings because they think Apple will come after them rather than be appreciative simply because they don't approve of how it was framed? I'm not suggesting this is easy, only that as a PR matter it's probably best for Apple to take the high road even when their competition is being unfair.
Correct falsehoods, yes, but the tone was off here.
- Despegar 7y agoApple credits people who report vulnerabilities after every update. There are no public comments from Apple aside from those routine acknowledgements. Apple patched this within days of finding out about it. This press release is about everything other than the strictly business aspect of reporting and fixing a flaw.