I know! And it's so frustrating, because it's so easy to just include the question as a part of the first message (e.g. "Hi! Could you help me with feature X?")

I know! And it's so frustrating, because it's so easy to just include the question as a part of the first message (e.g. "Hi! Could you help me with feature X?"). I've been trying to think of a good way of asking it. Maybe something like "Just so you know, I won't be offended if you ask the question with your initial greeting. It would actually be helpful because then I can start thinking about the answer right away. :)" Does that work?