> We felt busier, but were getting less real work done > We knew the clients better personally, but we knew the product less > We had more superficial convers

> We felt busier, but were getting less real work done > We knew the clients better personally, but we knew the product less > We had more superficial conversations, but fewer substantive ones > We were able to react more quickly, but our responses were less measured and effective These are very similar to the reasons our company moved from Slack to Google Chat a couple years ago. It was quite liberating. Edit: In addition to Slack, we also started using Twist (https://twist.com/ https://twist.com/). We use Google Chat for quick communication, but anything requiring more than a few seconds of thought goes into Twist. So far this has worked really well for us.