With Fidelity, to authenticate yourself when you call in on the phone, you enter your username and password on the keypad. (They've recently also introduced a "

With Fidelity, to authenticate yourself when you call in on the phone, you enter your username and password on the keypad. (They've recently also introduced a "voiceprint" method which bypasses that though.) You use asterisk on the keypad for special characters. One hopes they've hashed your password for storage in both its original and DMTF compatible formats. This may or may not be related to their dumb password rules.