24 ms·

Just popping in to say this is one of the most impressive C-level replies i have ever seen. Straight acknowledgement of the criticism from OP, but explains the

Just popping in to say this is one of the most impressive C-level replies i have ever seen. Straight acknowledgement of the criticism from OP, but explains the reasoning and demonstrates the benefit to both customer and stripe. Closes with willingness to change if business model doesnt produce results matched by test market. Doesnt read as defensive or marketing buzzwordy, just straightforward and simple. I hope to one day open some businesses and be cursed with high performance and pay a penalty to stripe.

owens99 7y ago
It’s a solid response. Not sure if it’s worth pointing out but you are totally fan boying PC and making his response out to be way more than it is.
- drinane 7y ago
  Just poppin' CAPS
- meowface 7y ago
  Regardless of the particular response or the company, it's good to see transparency and lack of bullshit exec speak from C-levels. It might be more common among tech startups, but plenty of non-tech startup founders do it too. I wonder if the correlation might be age, since it seems to me that younger people try to avoid bullshit and seek out authenticity (giving or receiving) moreso than older generations, which were embedded in more traditional business models across all industries. (I could be completely wrong about this being related to age or generation, though; totally guessing. Authenticity does seem to be a universally growing trend.)
  - deleted 7y ago
    [deleted]
  - workaway 7y ago
    I think most executives could post a coherent and informed response online (with some notable exceptions), but older and more established companies tend to have layers of lawyers and PR specialists in between the CEO and the public.
    - meowface 7y ago
      True. Some could do it but almost always self-censor or are censored by their minders, and some truly are full of nothing but hot air. A lot would probably be capable of it if they actually had total freedom, though I'm not sure if it's most.
- james_s_tayler 7y ago
  Not sure it's worth pointing out but I don't think there was any value in pointing that out. I thought the comment was apt.
lwhi 7y ago
HN most likely represents a core demographic for the product.
skrebbel 7y ago
Isn't that pretty common on HN? I've read similarly great comments from sytse (gitlab), eastdakota (cloudflare) and a bunch more I can't drum up right now.
- onion2k 7y ago
  It's certainly a lot more common on HN than other forums but that doesn't mean it's not worthwhile pointing out when it happens. Positive feedback from readers is great.
  - skrebbel 7y ago
    Good point!
unityByFreedom 7y ago
The good response is rooted in good planning. They're not out to scam you.

owens99 7y ago

It’s a solid response. Not sure if it’s worth pointing out but you are totally fan boying PC and making his response out to be way more than it is.

drinane 7y ago
Just poppin' CAPS
meowface 7y ago
Regardless of the particular response or the company, it's good to see transparency and lack of bullshit exec speak from C-levels. It might be more common among tech startups, but plenty of non-tech startup founders do it too. I wonder if the correlation might be age, since it seems to me that younger people try to avoid bullshit and seek out authenticity (giving or receiving) moreso than older generations, which were embedded in more traditional business models across all industries. (I could be completely wrong about this being related to age or generation, though; totally guessing. Authenticity does seem to be a universally growing trend.)
- deleted 7y ago
  [deleted]
- workaway 7y ago
  I think most executives could post a coherent and informed response online (with some notable exceptions), but older and more established companies tend to have layers of lawyers and PR specialists in between the CEO and the public.
  - meowface 7y ago
    True. Some could do it but almost always self-censor or are censored by their minders, and some truly are full of nothing but hot air. A lot would probably be capable of it if they actually had total freedom, though I'm not sure if it's most.
james_s_tayler 7y ago
Not sure it's worth pointing out but I don't think there was any value in pointing that out. I thought the comment was apt.

lwhi 7y ago

HN most likely represents a core demographic for the product.

skrebbel 7y ago

Isn't that pretty common on HN? I've read similarly great comments from sytse (gitlab), eastdakota (cloudflare) and a bunch more I can't drum up right now.

onion2k 7y ago
It's certainly a lot more common on HN than other forums but that doesn't mean it's not worthwhile pointing out when it happens. Positive feedback from readers is great.
- skrebbel 7y ago
  Good point!

unityByFreedom 7y ago

The good response is rooted in good planning. They're not out to scam you.