I'm impressed how much progress on Question Answering problems BERT has led to. The technology has (finally) reached the point where automated answering bots ca

I'm impressed how much progress on Question Answering problems BERT has led to. The technology has (finally) reached the point where automated answering bots can handle non-trivial problems. It will be interesting to see what products this leads to in the next few years. I imagine a lot in customer support, but also a lot of decision support systems.