I had this question too. My interpretation of the post was that human centered design is supposed to make experiences seamless to the user and reduce any frict

I had this question too. My interpretation of the post was that human centered design is supposed to make experiences seamless to the user and reduce any friction. That accustoms users to expect a certain level of convenience with every product or service they use. That expectation of convenience and resistance of anything slightly inconvenient is what is causing mass consumerism, mistreatment of others, neglect for the bigger picture as a whole. I tentatively agree with the sentiment. Negative consequences stemming from aversion to discomfort is a theme I've been noticing a lot in my personal life.