I used to like six sigma. I worked with an IT director who pushed it bigtime as he came from a large automotive supplier for the big 3. So much of it made sens

I used to like six sigma. I worked with an IT director who pushed it bigtime as he came from a large automotive supplier for the big 3. So much of it made sense. The 5 whys or really just 'get to root cause' is great. Fix the actual problem is way more intelligent than Ticket #348584573 of the same thing. The problem is that sometimes you break the scripting rule #1. https://xkcd.com/1205/ https://xkcd.com/1205/ They'll spend a week analyzing something they don't have enough information about why it failed. It's the first time it ever happened and won't happen again for many years and the fix was literally just restarting a windows service on a server.