Some smaller companies essentially run customer service directly through Slack. It can be pretty nifty in that a customer support message thread can easily be r

Some smaller companies essentially run customer service directly through Slack. It can be pretty nifty in that a customer support message thread can easily be rerouted to a developer if it involves a bug, attached to an issue, which then notifies the customer service team that the bug is resolved once the code branch is pushed to master and deployed. Other use cases can be simple things like notifying teams when you get new subscribers, reporting metrics/charts that are displayed in a thread versus pushed via email (allowing newly joined channel members, etc. to scroll through. I'm not saying any of these are game changes by themselves, but they each bring incremental value.