> He means specifically that the product improves over time. For non-tech companies, the product you buy (a lamp, a car, a mattress) doesn't improve over time.

> He means specifically that the product improves over time. For non-tech companies, the product you buy (a lamp, a car, a mattress) doesn't improve over time. Once you buy it, there's zero expectation that the company continues to improve it. You have to buy a new version of the product to get and improvements the company produces Software installed locally that doesn't run "in the cloud" would qualify as not tech according to that definition. For the most part Windows 98 just got bug fixes, in the same way a car might get part recalls, until Win 2000/ME came out with new features.