I get that restaurants are not entitled to whatever profit they think they should make, but that is true of the apps too. In the end, I wonder how the presence

I get that restaurants are not entitled to whatever profit they think they should make, but that is true of the apps too. In the end, I wonder how the presence of these apps in the ecosystem makes things better, considered holistically. They have so little incentive to care about, for example, the quality of the food when it arrives, because if it's poor that will reflect on the restaurant, not the service. They will also do things like try to honor orders for restaurants that have explicitly rejected working with the services, because they just don't care what the restaurant wants. This is supposed to be the restaurant and the service working together to get the customer their food, but the incentives just seem misaligned the whole way. I'm guessing the end goal here for the services is to run the "restaurants" themselves.