>So I'm genuinely curious, especially when thinking about FedEx Ground, how is Amazon different here? They're an entire step down market, they run cheaper crap

>So I'm genuinely curious, especially when thinking about FedEx Ground, how is Amazon different here? They're an entire step down market, they run cheaper crappier trucks with cheaper and crappier drivers. This means they can offer cheaper prices but the downside is they make mistakes more and are generally less professional. It's like the difference between the low class landscaper who shows up in a 30yo truck and lets loose half a dozen felons with week whackers in the industrial park and the high class landscaper who shows up in the kind of truck that won't make the secretary clutch her pearls with a crew who've only been arrested for misdemeanors to cut the grass outside your office. They both do the same job. One of them does it cheaply. The other looks professional doing it and is probably more consistent and actually has something you can sue them for if they really F up. Everyone says they prefer the latter one but the former isn't lacking for business. (Yes, I'm stereotyping here but you get the picture.)